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Missing & Damaged Equipment
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We’ll be honest. The most exasperating part of of being in the equipment rental business is having missing equipment at the end of the event. We would love for all of our clients to be present at the pick-up so that we could count-in the items together, but unfortunately it rarely happens. Generally, we are left to count-in the items ourselves, and we find shortages. When this happens, both sides are left to question what happened to the equipment, for which we bill retail replacement cost.
It is rare for us to have a mis-count, as we double-check our counts in the warehouse and field, and the equipment is checked-in by the client at delivery. However, there is always a small chance, so if you have any doubt, we can cycle-count our inventory to check for our numbers.
One rule-of-thumb provided by a local caterer is to plan for a missing quantity of up to 3% as normal. Many people handle the equipment before, during and after an event. The catering staff can misplace items during the event, or things are taken to the caterer's kitchen. Or it can be a clean-up crew that mistakenly throws items away. It can be any vendor, or even a guest who helped with the clean-up or strike. The possibilities are pretty wide open. So, as a rental company, we can only work by the count-ins at delivery and pick-up. The rest is beyond our ability to control.
Unattended Equipment
For certain venues, or to save expensive late-night pick-up fees, we sometimes have a period of a day or two from the end of the event until pick-up. This is another potential area of concern where theft and vandalism can occur. Sometimes, the pick-up fee is worth the price, however it's up to the client to determine what risk they want to undertake. We recently had a generator vandalized, it's battery and grounding cable stolen. With the price of commodities higher than ever, cables and metal items are desirable to thieves, as is any item that can be used at home or quickly sold for cash.
Late Equipment Return
We charge additional rental fees if the equipment is not returned on the schedule date. Sometimes, we get the bulk of the order, but a few items are returned by the client later. If this situation arises, make sure that you exchange some kind of paperwork whenever material is given back to us. If returning to our driver, please write it down on any piece paper, get the driver's signature and give him a copy.
Restricted Access
Prices are based on having complete access to our equipment so that we can have an efficient removal. The client is subject to additional charges for delays attributed clearing the tent of non-EventRents items left in a tent,or for waiting for access to the property.
Magnet Sweep
Especially when we have tenting, which uses small pins or nails to hold the frame together, we can sweep the event area with magnets to pick-up loose nails and other metal items. We charge extra for the labor to do this service, but for sensitive areas such as polo fields, it is critical to get every item of debris cleaned up.
Asphalt patching
When tents are staked into asphalt, they leave a one inch diameter hole. EventRents fills these holes with asphalt upon tent take-down. Although there may be a slight difference in color, this process repairs the asphalt to a similar condition that would be completed any asphalt company.
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30+ years of experience doing big events, celebrity weddings and backyard parties,
our broad inventory, technical strength, best value pricing and safely insured operations
offer you style, know-how and reliable performance for your event.
Contact us for an appointment today. We can help plan your event...and bring your vision to life!
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SHOWROOMS LOCATED IN SANTA BARBARA AND OXNARD
Tent Rentals - Canopy Rentals - Wedding Rentals - Table Rentals - Chair Rentals
Lighting - Stage - Dance Floor - Linen - Tabletop - Pipe & Drape
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OXNARD
VTA@eventrents.com
805.981.9890
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SANTA BARBARA
SB@eventrents.com
805.685.9920
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THOUSAND OAKS
TO@eventrents.com
805.492.8787
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Event Rents serves communities throughout Southern California area, including San Luis Obispo, Santa Maria, Atascadero, Lompoc,
Buellton, Santa Ynez, Solvang, Los Olivos, Gaviota, El Capital, Goleta, Isla Vista, Santa Barbara, Hope Ranch, Montecito,
Summerland, Carpinteria, Calabasas, Woodland Hills, Malibu, Westlake, Westlake Village, Conejo Valley, Agoura, Agoura Hills,
Thousand Oaks, Newbury Park, Oak Park, Moorpark, Simi Valley, Santa Rosa, Somis, Moorpark, Simi Valley, Santa Paula, Camarillo,
Oxnard, Ventura, Port Hueneme, Channel Islands, Casitas Springs, Ojai, Oak View, Fillmore, Ojai and Piru.
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Copyright 2011, Event Rents Inc., All Rights Reserved
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